At at a company name, we strive to deliver high-quality digital marketing services that meet your expectations and goals. However, we understand that sometimes situations arise where a refund may be necessary. This Refund Policy outlines the conditions and procedures under which refunds are considered.
We provide refunds only under specific, limited circumstances. To be eligible for a refund, you must meet the following conditions:
The refund request is made within 7 days of the initial payment.
No substantial work has been completed or delivered.
You have a valid reason that clearly demonstrates our failure to deliver as agreed upon.
The following situations are not eligible for a refund:
Change of mind after project initiation.
Partial dissatisfaction based on subjective expectations not outlined in the initial agreement.
Delayed communication from the client resulting in project delays.
Services involving third-party tools, platforms, or software where charges have already been incurred.
Our projects are typically divided into phases (research, strategy, design, deployment). If you request a refund during an early phase, we may offer a partial refund based on the work completed up to that point. No refunds are given after the project is 50% or more complete.
For ongoing monthly services like SEO, social media management, or paid campaigns, refunds are not offered for the current or previous billing cycles. If you are unsatisfied, you may cancel the service for the upcoming billing period.
To initiate a refund request, please email us with the following information:
Your full name and business name
Date of payment and amount
Reason for requesting a refund
Our team will review your request and respond within 5–10 business days. If your request is approved, the refund will be processed through the original payment method within 7–15 working days.
We encourage resolving any dissatisfaction directly with our support team. Filing a chargeback without prior communication may result in a permanent ban from using our services.
We reserve the right to update or modify this refund policy at any time. The latest version will always be available on our website. By using our services, you agree to the terms outlined above.
If you have questions regarding your eligibility for a refund or our process, please reach out to our customer support team via our contact page. We are here to help you.
+61 3 837 6284
Info@webflux.com
